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Employee Selection and Dismissal Article:

Yes, yard work. What I mean is that you may have to do some weeding in your garden of employees to improve
customer service.

Imagine that you are pulling weeds out of your flower garden so that your flowers don't become choked off.

Huh'

"Just go with me on this., O.K.'"

Weed out the employees that are more likely to waste your water and fertilizer before you even hire them. By that, I mean that you need to stop the
ultimate time wasters that will kill your customer service.

How'

Before you hire anyone, there are some things that you should do to make sure that your business will help your customers better.

First, conduct telephone interviews with applicants so that you can see how the applicant will sound to your customers.

While conducting the phone interview, ask yourself these questions:

1. Does the applicant sound courteous and helpful'


The more you learn about Employee Selection and Dismissal, the better off you are.

2. Does the applicant sound short or slightly grouchy'

If the applicant sounds short or grouchy, then don't hire them.
Then do a regular interview. During the interview see how the potential employee's appearance is. If the potential employee comes in with raggedy clothing, or poorly groomed then don't consider the applicant no matter what the excuse is because if the applicant doesn't care now then he/she won't later.

No matter what, if the potential employee has a bad attitude during the interview, then that is a major red flag. No matter how good that the applicant looks. If you think that his/her attitude will change for the better later then you will be in for a rude shock. Trust me on this.

Perform back round checks on each potential employee. Before doing any type of back round checks make sure that you get permission for each type of check that you plan on doing.

See if you can do a reference check with someone that the employee used to work with. And when checking that reference, ask how the potential employee got along with others.

If the person hesitates, or beats around the bush, then you may have your answer.

I would also recommend checking criminal records. A lot of people think that it is an invasion of privacy. I don't, and the reason why is because you really don't know who this person really is that you are interviewing.

Before hiring anyone

Make sure that you specify your expectations beforehand. If you do, then the potential employee will be able to judge whether or not to take the
position that you offer.

It is better to lose a potential applicant than waste your time ......

With a bit of luck, you should now be more informed on Employee Selection and Dismissal, so why not read our other articles like "Small Business Software", for example).

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